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Terms of Use

Test Rental

IPMA-HR's Assessment Services Department requires a test security agreement (TSA) for each agency that wishes to utilize our test products and services. The function of the TSA is to designate specific individuals as authorized signers. There is no fee to file a TSA and signers will remain on an account until a request is made by the agency to remove a specific individual. In some cases, a long period of dormancy on your account will lead to the removal of any signer information from your account as well. To replace a previous individual with a new signer, or to reactivate a dormant agreement, a new TSA must be filed.

Find out more about how you can submit a test security agreement.

Ordering Tests

In order to help you decide on which test to use, we offer free inspection copies, technical reports and test response data reports for all tests.

Once you have selected a test, you may order test products in a variety of ways:

  • Shopping cart on our website.
  • Fax or mail a copy of the test products order form.
  • Call us at (800) 381-TEST during regular business hours (M-F, 9am to 5pm ET).

All test products must ship to the attention of a TSA signer.

Free ground shipping for most test products is available to all customers in the continental United States and to Hawaii and Alaska. Rush shipping is available at an extra cost as outlined during the checkout process or on the test products order form.

Returning an Order

You may keep unused test booklets and supplemental materials on hand for future test administrations.

Unused test booklets may also be returned to IPMA-HR for a credit towards your original invoice, minus a $3.50 restocking fee per test booklet. In order to receive credit, unused test booklets must be returned within 2 weeks of your scheduled test date.

Return shipments are the responsibility and at the expense of the test-utilizing agency. We strongly recommend that all shipments containing sensitive materials be shipped via a traceable method. Return shipments should be sent to:

IPMA-HR
Rental Return
1617 Duke St
Alexandria, VA 22314

Used test booklets may be destroyed at your location or you may return them to IPMA-HR for destruction.