There are many stereotypes about government -- you’ve heard them – it is bureaucratic…slow…political. However, government is also a multi-million-dollar enterprise with thousands of employees. Since 2016, the City of Memphis has made it our mission to transform city government to a resident (customer)-centric organization focused on "improving the quality life of Memphians, every day." This session from City of Memphis’ head of HR, Alex Smith, details Memphis’s culture change journey and provides insights and tips on how other governments can thoughtfully consider culture change for their organizations.
Alexandria Smith- Chief Human Resources Officer, City of Memphis, Tennessee