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Emergency Communications Center Tests

ECCEmergency communications personnel play a critical role in public safety. Serving as the lifeline to first responders takes a special kind of person — it’s not something just anyone can do. We can help.

IPMA-HR’s Emergency Communications Center (ECC) tests and Realistic Job Preview are key to hiring candidates with the promise of becoming effective public safety telecommunicators (PSTs) — and to identifying personnel with promotional potential. In this section you'll find:

Entry-Level Stock Tests

Know which candidates will be successful on the job before you hire them. Our entry-level ECC tests assess the knowledge, skills, abilities and personal characteristics (KSAPs) necessary for success as a new public safety telecommunicator. No prior training or experience is assumed of candidates taking any of our entry-level ECC tests.

EMERGENCY COMMUNICATIONS CENTER (EL 911) 10 SERIES The EL 911-10 series are multiple-choice tests designed to assess whether or not a candidate has the most basic abilities necessary to learn and perform the duties of a public safety telecommunicator (PST), such as recognizing potentially dangerous situations/calls and assigning backup, determining the priority of incoming calls, simultaneously answering calls and transcribing the information, and giving pre-arrival warning information to scene personnel.
EMERGENCY COMMUNICATIONS CENTER (EL 911) 20 WITH VIDEO  Using video of work samples to assess the critical abilities of candidates for entry-level public safety telecommunicator (PST), EL 911-20 (VID) becomes a valuable tool in your hiring process. Instructions and a countdown timer are embedded in the video to make administration easy.

Realistic Job Preview (ECC-RJP 101)

Candidates often have unrealistic or inflated expectations about the duties and responsibilities involved in the job for which they are applying — this is especially true of positions in public safety. Combine unrealistic expectations with a high-stress work environment and the results are low morale, low productivity, and high turnover.

ECC-RJP 101 was designed to create a customizable recruitment tool for ECCs interested in providing entry-level candidates with an understanding of what it’s really like to work in an emergency communications center.


First-Line Supervisor Test

Determining who will be promoted into the position of first-line supervisor of your emergency communications center (ECC) is a critical decision. You need someone with the communication and leadership skills to manage the day-to-day operations, train new PSTs, and oversee the ECC team charged with the well-being of your community’s public safety personnel. IPMA-HR’s promotional test provides you with the information you need to help ensure only the most highly-qualified candidates with the greatest leadership potential are promoted in your emergency communications center.

EMERGENCY COMMUNICATIONS CENTER FIRST-LINE SUPERVISOR (ECC-FLS) 202  ECC-FLS 202 was designed to assess whether candidates have the competencies to perform successfully at the rank of first-line supervisor in an emergency communications center.