We can help. They’re the eyes and ears of your agency — the “go-to” person in the office. Effective administrative support staff possess a skillset that allows them to step in wherever needed and without skipping a beat. But how do you know if you’re hiring a gem?
IPMA-HR’s Administrative Support Series is key to hiring candidates with the essential criteria to be successful in your government agency. In this section, you’ll find information on the following:
The individual and combined modules that make up IPMA-HR’s Administrative Support Series were designed to determine whether a candidate has the basic knowledge, skills, abilities and personal characteristics (KSAPs) necessary to successfully perform the duties of essential administrative support personnel such as, communicating with the public in a pleasant and courteous manner; taking written messages; listening to visitors’ questions; answering the phone and greeting visitors; using proper spelling, punctuation and grammar; and proofreading correspondence.
In addition to individual modules, we oﬀer two Combined Administrative Support Modules (CASM). These combinations offer some of our most popular modules in two, easy-to-administer formats.
Each module in the Administrative Support Series was developed to match — as closely as possible — the tasks performed on the job. The examinations have been developed in this format so you can pick the modules that pertain to the administrative support position for which you’re hiring.